Last updated: July 21, 2026
We want you to be fully satisfied with every purchase from Jomaaloviense. This policy details how returns and refunds are handled under two distinct scenarios: when a product is defective, and when you have simply changed your mind.
General Return Window
You have 30 calendar days from the date of delivery to initiate a return. To be eligible, a return request must be started within this window. After 30 calendar days, we cannot accept the return.
How to Initiate a Return
Contact our Customer Care team directly at info@jomaaloviense.com or by calling +1 708-470-9033 during business hours. Please include your order number and specify which items you wish to return. We will respond and email you a prepaid, trackable return shipping label. The label is provided at no charge to you, with no restocking or handling fees deducted under any circumstances. Attach the label securely to the outside of your return package and drop it off at the corresponding carrier’s location.
Returns Due to Product Defect
A defective product is one that arrives physically damaged, leaking, materially flawed, or is an item different from what was ordered. If you receive a defective product, please contact us immediately, and within no more than 7 calendar days of delivery. We will ask you to provide clear photographs showing the defect or damage to expedite the process. Once assessed, we will dispatch a replacement at no cost or issue a full refund to your original payment method, based on your preference. For defect returns, a prepaid return label is supplied, and the condition of the original packaging does not affect eligibility. We simply need the item back.
Returns Due to Customer Remorse
A remorse return is when you decide to return an item that is not defective—for example, you changed your mind or no longer want the product. To be accepted, remorse returns must meet these strict conditions:
- The product is unused and has not been sprayed, ignited, or applied.
- The product is in its original, undamaged retail packaging with all protective materials intact.
- For fragrance bottles, the manufacturer’s safety seal or cellophane wrap must be unbroken. For scented candles, the lid and any inner seal must be in place and the wax surface must be untouched. For diffusers, the oil bottle must remain sealed.
For hygiene and safety reasons, we cannot accept the return of any personal fragrance, candle, or home scent product once its seal is broken or if it shows any sign of use. This protects all our customers. If a remorse return arrives in a condition that does not meet these standards, it will be sent back to you and a refund will not be processed.
Refund Processing Timeline
All returns are inspected at our facility at 1128 Harrison St, Oak Park, IL 60304 upon receipt. After we confirm that the return meets the applicable condition requirements, we begin the refund process. The timeline has two stages:
- Jomaaloviense processing: The refund is submitted to your original payment provider within 1–2 business days of receiving and verifying the return.
- Payment provider processing: It typically takes an additional 7–10 business days for the credit to appear on your statement, as governed by your bank or card issuer.
Refunds are issued solely to the Visa, MasterCard, or PayPal account used for the original transaction. We do not offer store credit or refunds by any other method.
Exchanges
We can process a direct exchange only when an item is defective. For remorse returns, a refund is issued and a new, separate order for the desired item must be placed on our website.